Terms and conditions

This website is operated, and our Service is provided, by ECO Energy Wales Limited, a company registered in England and Wales (company no: 09128405) with its registered office at The Maltings, East Tyndall Street, Cardiff CF24 5EA.

This document outlines the terms and conditions that govern the use of ECO Energy Wales and its website and the provision of the Service to you, the Registered User, by us. Please read these terms and conditions thoroughly before proceeding with registration with us as these Terms and Conditions regulate your use and affect your legal rights and liabilities.

Our Services

Our aim is to help you facilitate Energy Company Obligation (“ECO”) funding, via one of our surveyors conducting a free, no obligation survey, so that you can receive the free energy saving measure as outlined at time of survey.

Use of the Website

Registered Users may use this Website for their personal use in accordance with these Terms and Conditions. Any information uploaded to the Website by Registered Users must be accurate and correct. You must inform us immediately of any changes to your information by updating your personal details. All personal data uploaded onto the Website will be processed in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is correct and accurate.


Any personal information you disclose to us shall only be shared with our trading partners/intermediaries to facilitate Energy Company Obligation (“ECO”) funding, required to carry out any work outlined in the initial survey.

Limitation of Liability

To the extent permitted by law, we hereby expressly exclude: All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity; Any liability for any direct, indirect, special or consequential loss or damage you or anyone else may suffer in connection with the Service, our Website, or in connection with its use or inability to use it, or any actions or inactions by any of our trading partners/intermediaries to whom we have supplied your details in accordance with these Terms and Conditions, all including, without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not foreseen. We will not be liable for the acts or omissions of our trading partners or intermediaries during the course of, or after, their dealings with you. If you believe the trading partner/intermediary has breached the terms of any agreement you reach with them, we will not accept any responsibility and you will be responsible for taking any action against the trading partner/intermediary directly.


We reserve the right to change these Terms and Conditions from time to time. In the event that we do, we will post a copy of the new terms and conditions on the Website 14 days prior to them coming into effect. Your continued use of the Service will be deemed an acceptance of the new terms and conditions.

Intellectual Property

We own or are the licensee of all intellectual property rights in our Website content and such content is protected by international copyright laws and treaties. All such rights are reserved.